Service Area Vision

Windermere Child & Family Services (Windermere) has been the Facilitating Partner (FP) for Cranbourne 3977 since the inception of Communities for Children (CfC) in 2005. Our role as the FP, is to work in consultation and collaboration with local stakeholders. As the FP, Windermere funds Community Partners (CPs) to provide services targeted to the Cranbourne community, to improve outcomes for children 0 – 12 years and their families. We build on local strengths to meet community needs and create a capability within local service systems, using strong evidence of what works in early intervention and prevention.

Population growth

The areas supported by CfC FP Cranbourne are located within the City of Casey Local Government Area (LGA), which has an Estimated Resident Population for 2020 of 364,600[1]. This is anticipated to increase in 2026 by approximately 19% to 433,821[2].

In comparison, the adjoining LGA, Cardinia Shire has an Estimated Resident Population for 2020 of 116,193 with forecast growth of approximately 33% to 154,741[3] in 2026.

However, more specifically, the Cranbourne population is forecast to increase/decrease by 2026 (see the following table)

It is anticipated that the CfC FP Cranbourne area will grow from a total URP of 79,833 in 2016 by 63.72% to a population forecast of 130,703 in 2026, with the largest anticipated percentage increases in Cranbourne East – 127.78%, Cranbourne South – 83.77% and Cranbourne West – 70.91%

Diversity

The City of Casey is an increasingly diverse community with recent overseas arrivals (2016 - last 5 years) from India (19.1%), Afghanistan (14.9%), Sri Lanka (11.9%) New Zealand (8.7%) and Pakistan (5.45) of total overseas arrivals[1]. In 2016, there were 107,274 non-English speakers living in the City of Casey (increasing by 42% from 75,365 in 2011).

Income

In 2016 there were 56,201 people in low-income households living in the City of Casey, increasing from 38,403 in 2011.[1] (approximately the bottom 20% of equivalised incomes across Australia. For 2016 this includes range of households under $500 per week)

Employment

In the City of Casey (2016), 137, 909 people were employed, of which 59% worked full-time and 31.8% part-time, 2% not stated (a total of 92.8%), with 7.2% unemployed.[1]

Household type

In the City of Casey, 45.1% of households were made up of couples with children in 2016, in comparison with 33.5% in Greater Melbourne[1] and 38.5% in Cardinia Shire.

Consultation values

During our consultation, community and service providers were asked what they love and value in and around Cranbourne[1]. The top five most frequently referenced features were:

“I really love the community aspect and the multi-cultural environment in Cranbourne”

“There are many shops and playgrounds, and paths for walking, it's quite family friendly.”

Early intervention and prevention

Communities for Children is an early intervention and prevention program, with a whole of community approach to supporting disadvantaged and vulnerable children 0 – 12 years and their families.

The objectives of the CfC FP program

To improve the health and well-being of families and the development of young children, from before birth through to age 12 years (but may include children up to age 18 years), paying special attention to:

Healthy young families — supporting parents to care for their children before and after birth and throughout the early years’

Supporting families and parents — supporting parents to provide children with secure attachment, consistent (parenting) and quality environments that are stable, positive, stimulating, safe and secure;

Early learning — providing access to high-quality early learning opportunities in the years before school; providing early identification and support for children at risk of developmental and behavioural problems; assisting parents with ways to stimulate and promote child development and learning from birth; and

School transition and engagement - supporting children and families to make a smooth transition to school and working with local schools to assist children and families with their ongoing engagement with school.

To create strong child-friendly communities that understand the importance of children and apply this capacity to maximise the health, well-being and early development of young children at the local level.

Families and Children Activity – Draft outcomes framework aims

Place-based approach

Windermere as the FP for CfC Cranbourne is committed to building upon the current strengths and assets of the community, local services and the wider sector including universal access such as Maternal and Child Health, Early Years, schools and community organisations.

CfC FP Cranbourne has taken a systemic and place-based approach to consider change by:

  • collaboratively developing a shared vision through consultation
  • considering the needs and aspirations of the community through an engagement project
  • continuing to seek feedback on new, diverse and innovative ways of thinking
  • undertaking an evidence-based, best practice and outcomes-focused approach
  • contributing to the capacity building of community partners, consumers, the community and the wider service sector
  • building upon and strengthening key stakeholder relationships and strategic partnerships
  • prioritising social inclusion and connectedness

 

The future

Community survey respondents referred to a variety of hopes for the future (myself and my family): the top five most frequently referenced themes in hopes for the future were:

“A healthy family unit”

“More support to raise children”

“A diverse and vibrant community”

“Grow up strong, healthy, educated and connected to culture”

“Healthy, happy kids and supportive community”

 

Community participants provided suggestions for making Cranbourne an even better place for all children and families to live: the top four most frequently referenced suggestions were:

Demographic Characteristics of CfC Cranbourne sites

 

The CfC site comprises five local communities in the postcode of 3977 Cranbourne:

  1. Cranbourne
  2. Cranbourne East
  3. Cranbourne North
  4. Cranbourne South
  5. Cranbourne West

Cranbourne is an area of relative social and economic disadvantage where many families experience intergenerational poverty*. The ABS (Australian Bureau of Statistics) Index of Relative Socio-Economic Disadvantage (IRSD) contains only disadvantage indicators (e.g. unemployment, low incomes or education levels, lack of internet access) and is often used to distinguish between disadvantaged areas. This index reflects the relative level of socio-economic disadvantage and is most commonly used for funding allocations and advocacy.

As shown in (Findings Report), in 2016, Cranbourne West (new) had the lowest level of disadvantage in postcode 3977 and Cranbourne had the highest level of disadvantage in postcode 3977.

(* for the purpose of this plan, intergenerational poverty is defined as the transfer of poverty from one generation to the next.

ABS Index of Relative Socio-economic Disadvantage for suburbs in 3977 (ABS 2016)

A higher score on the index means a lower level of disadvantage. A lower score on the index means a higher level of disadvantage (profile.id.com.au)

Aboriginal and Torres Strait Islander Population

The Aboriginal and Torres Strait Islander population has increased in 2016 by 38.39% from 435 in 2011.

 

Diverse communities: Overseas born (usual residence)

 

Top five overseas-born communities (2016)

 

Language spoken at home excluding English (usual residence)

 

Top five languages other than English (2016)

 

Need for assistance 0 - 19 years

Children and young people needing assistance has increased in 2016 by 33.41% from 431 in 2011.

 

Couples with Children has increased in 2016 by 52.79% from 7,355 in 2011, along with one-parent families in 2016 by 22.88% from 2,675 in 2011.

 

Lowest income earners have increased in 2016 by 15.00% from 3,399 in 2011,

Households connected to the internet has increased in 2016 by 46.48% from 14,738 in 2011.

Early Years

Child Development and wellbeing domains from the Australian Early Development Census (AEDC), indicate that children in the City of Casey have shown changes in indicators across all areas from 2015 to 2018. However, children in Cranbourne East and Cranbourne North indicate no significant change during this period.

For 2018:

  • 7% of children in Cranbourne are vulnerable in one or more domains, in comparison to 19.9% across Victoria and 20.4% in the City of Casey.
  • 12% of children in Cranbourne West are vulnerable in two or more domains in comparison to 10.1% in Victoria and 10.3% in the City of Casey.

AEDC Early Development indicators

CfC Cranbourne Community needs assessment

Project Kids 3977 – engagement and consultation

During September – December 2021, CfC Windermere undertook an engagement and consultation strategy, “Project Kids 3977”, engaging ChatterBox Projects Pty Ltd. The purpose of this project was aimed at seek community and service sector feedback and voice, contributing to the development of the 2022 – 2026 Strategic Plan. The mixed approach and modified engagement program included: an online workshop for service providers, seven face-to-face community-based “pop-ups” located across Cranbourne, postcard drops and an online survey.

The intention of “Project Kids 3977”, was to capture insights from a broad range of people inclusive of children, families, services, key stakeholders and diverse communities. Community members were able to provide feedback through an online survey and pop-ups. The surveys were also available in hard copy format and online in English, Arabic, Dari, and Punjabi, reflecting the cultural diversity of the area. Service providers and key stakeholders were able to access both an online survey and participate in an online workshop

In addition to Project Kids 3977, CfC FP Cranbourne, collaborative consultation continued into early 2022, with both its Executive Committee and Community Partners. Feedback from these sessions assisted in informing the vision and priorities for CfC Cranbourne.

The purpose of the community engagement was to

 

Gather insights from the 3977 community and key stakeholders (such as CPs and local groups/service organisations) about community strengths, challenges, gaps in support or service, barriers and emerging issues that are important to the local community, with a particular focus on families and children

Engage a broad range of people within this diverse community including children; CALD community, including non-English speaking background, refugee, newly arrived; ATSI community; parents, including young parents, same-sex families, single parents and families experiencing vulnerability

Provide a positive, inclusive and genuine engagement experience for the community and key stakeholders which builds ongoing connections and trust; and

Support the community to provide sufficient input to confidently and effectively inform the development of the Strategic Plan 2022-2026.

Community challenges

Community and Service Provider participants referred to a range of challenges facing individuals and families living in and around Cranbourne the top five most frequently referenced challenges were:

 

“Access to free activities”

“Concerns about safety”

“There isn't much community groups”

“Not enough to get out and do/see with kids locally"

 

Based on the consultation findings and research examined, the consultants propose the following potential implications for service provision to children and their families in Cranbourne are as follows:

Family violence and safety

  • Consultation feedback and research evidence show consideration of family violence and public safety is important in relation to the Cranbourne community, and a strategic priority for the City of Casey.
  • The provision of safety programs and activities for children as well as family violence programs/courses for adults, particularly those from CALD communities, may be well received by consumers.
  • Service provider appreciation of, and capacity to support, consumers experiencing family violence (whether disclosed or not) is important.
  • It may be appropriate to have a mechanism for monitoring the experiences and well-being of service provider frontline staff as they more frequently interact with consumers experiencing safety and family violence issues.

Family Incidents

Information on family incidents in Cranbourne is available from Crime Statistics Victoria (2021). As shown in Table (below), this dataset signals a consistent and generally upward trend in the number of family incidents reported from 2016 to 2020.

Family incidents by selected suburbs - July 2016 to June 2021

Consumer feedback

When asked about challenges facing individuals and families, some consumers reporting feeling unsafe in private and public places and at night (see Findings Report). Important programs and activities to support children and families identified safety (safety programs for children and adults) as the equally most important program/activity.

 

Service provider feedback

When asked about challenges facing individuals and families, family violence was identified (see Findings Report). Parenting programs/courses aimed at addressing family violence (including a possible focus on CALD communities run by CALD community members) was identified as a gap in programs, services and activities for children and families.

Services may want to consider the skills and experience of staff in identifying family violence and potential risks through the knowledge of frameworks such as Multi-Agency Risk Assessment and Management (MARAM). 

 

Social isolation, loneliness and inclusion

  • Consultation feedback and research evidence shows consideration of social isolation, loneliness and inclusion is important in relation to the Cranbourne community, and a strategic priority for the City of Casey.
  • The provision of programs, services and activities where children and families can safely interact with each other and others, may be well received by consumers, particularly those from CALD communities.
  • It may be appropriate to continue working towards coordinating the delivery of services and programs to address and minimise barriers and use a variety of communication and service delivery modes to accommodate the varying personal and language needs of consumers, as they continue to adapt to an uncertain and changing COVID-19 situation.
  • Monitoring employee wellbeing and providing a workplace that is safe for frontline staff and consumers continues to be an important priority.

Mental health and wellbeing

  • Consultation feedback and research evidence consideration of mental health and wellbeing is important in relation to the Cranbourne community, and a strategic priority for the City of Casey and South-Eastern Melbourne Primary Health Network.
  • Developing services, programs and activities through collaboration and partnerships (which may involve General Practitioners) may assist to maximise accessibility for potential and current consumers.
  • It may be beneficial to provide employees with regular professional development around evolving mental illnesses and/or behaviours.

Future issues

Service Provider participants referred to a variety of possible future issues (next five years) facing children and families in Cranbourne: the top five most frequently referenced future issues are:

Relationships, isolation and connectedness: relationship building, connections and social connectedness/development, social opportunities for children that are off-screen, families and services understanding each other to collaborate together, resilience and ability to connect, socialisation, loss of community, cultural isolation, isolation and post-separation issues.

Mental health: Mental health generally and parent mental health impacting children.

Other areas noted: housing, anxiety, early intervention (absence of), parent confidence, access to services when needed, family violence, health and wellbeing (including physical health), public transport, food security and others

Gaps, activities and resources

To gather this feedback, Service provider online workshop participants were asked “Are there any gaps in programs, services and activities that can support the health and wellbeing of children and families in 3977?” and Service provider survey respondents were asked “In your view, are there any gaps in programs, services, or activities in the wider Cranbourne area (postcode 3977) that could be addressed to mitigate these potential future issues?

Service Provider participants indicated there were gaps in programs, services and activities for children and families in Cranbourne: the top five most frequently referenced gaps were:

  • Opportunities for children and families to interact ie Overcome isolation, free facilitated playgroup, free localised social engagement activities, groups for children working on developmental skills, and opportunities for families to meet.

 

Community and Service Provider participants referred to a range of programs and activities as being the most important to support children and families in Cranbourne: the top five most frequently referenced important programs and activities were:

 

Community participants referred to a range of support mechanisms and resources that are required to create a desired future state: the top five most frequently referenced themes in support requirements were:

“Education, learning programs, support for parenting (7 and up)”

“Understanding”

“Community”

“Inclusive culture”

 

COVID-19 impact

Since March/April 2020, Victoria has experienced several periods of restrictions, some extended, due to COVID-19. This notably impacted both community participation and service delivery during this time. 

In responding to the COVID-19 context, the service sector experienced high levels of competing priorities in a complex environment including community need, staff wellbeing, adaption and flexibility, online fatigue and reduced movement within public spaces due to restrictions, capacity limits, and social distancing. Children and families were also impacted by the challenges of overseeing their children’s online/remote education, working from home, possible changes in financial circumstances and employment, developing new or interrupted routines, online fatigue, social distancing and health and wellbeing.

Throughout the unexpected pandemic environment, CfC Cranbourne Community Partners responded promptly and developed flexible ways of working which may continue as a mixed or hybrid approach to engaging with participants in the future ie: online or telepractice (where suitable) and face-to-face.

During COVID-19 services supporting children and families by:

  • Maintaining connections with consumers through online delivery (telepractice), phone calls and emails
  • through accessing pre-recordings, and activity packs and maintaining connections with facilitators
  • consistent and ongoing communication
  • creative adaptions and utilising outdoor spaces
  • adapting and responding to community needs

In some cases, telepractice reduced travel times and minimised the need for childcare and may be considered as a future approach for some participants as a flexible and adaptable method of service delivery.

Supporting recovery and reducing the impact of COVID-19 was identified during CfC FP Cranbourne consultations as an emerging theme and a potential area of focus.

 

 

CfC Cranbourne Priority Areas

CfC FP Cranbourne embarked on a community engagement project (Project Kids 3977), along with seeking feedback from local services, the Executive Committee and Community Partners.

In response to this, the previous priorities were reviewed, revised and endorsed for 2022 – 2026 as:


Fostering positive family functioning

Supporting parents to increase their knowledge and skills

Promoting positive mental health and wellbeing

Increasing social connectedness through diversity and inclusion

It is anticipated that activities will respond to the identified priorities, undertaking a holistic, strength based and whole-of-family approach to engaging and supporting the children and families of Cranbourne.

CfC FP Cranbourne will fund at least 50% of funded activities as Evidence-Based Programs (EBP) for direct service delivery. EBPs aligned to the CfC FP Cranbourne priorities will be highly regarded.

Additional themes were also identified in areas such as:

  • Reducing the impact of COVID-19 and supporting recovery
  • Activities for children 5 - 12 years
  • Facilitated Playgroups 
  •  Safety
  • Culturally specific activities including bi-cultural/multi-lingual supports or approaches
  • Innovation

 

 

Measuring outcomes

 

The Department of Social Service, Families and Children Activity, along with CfC FP Cranbourne, are working towards improving outcomes for Cranbourne children and their families. Therefore, CfC FP Cranbourne activities will be required to demonstrate that their activity is contributing to the following aims and outcomes of the Framework for the Families and Children Activity below:

Data collection

From 1 July 2022 CfC FP Cranbourne-funded activities will need to meet the following data and outcomes requirements:

  • Agree to the DEX Partnership Approach including the handshake agreement
  • Consumers are assessed for SCORE outcomes – circumstances, goals and satisfaction
  • Collect demographic information
  • Accurate consume details
  • Annual target numbers including engagement strategies

In collecting data and outcomes, services will need to seek informed consent from consumers,
including considering this for children participating in activities such as early years and school environments.

 

Engagement Strategies

 

Key stakeholders and CfC FP Cranbourne support approaches and practices that demonstrate cultural competence and inclusivity, ensuring that programs are accessible for Cranbourne families with children 0 – 12 years, prioritising and seeking to actively engage the following participants:  

  • Families experiencing disadvantage or vulnerability
  • Families with children at risk of poor outcomes
  • Aboriginal and Torres Strait Islander communities
  • Culturally and linguistically diverse communities
  • Families with low incomes
  • Young parent families
  • Sole parent families
  • Families with a parent or child who has a disability
  • Families experiencing challenges such as housing, family violence, AOD, mental health or child protection

In addition, CfC FP Cranbourne activity providers will need to consider men and fathers, aiming to work holistically in supporting children and their families in an inclusive approach.

Activities will need to work in partnership with the CfC FP Cranbourne to address actual or perceived barriers that may impact on the capacity for children and families to engage with the funded service. This includes knowledge of the wider service sector to ensure that participants are supported, and referrals are preferably “warm” or “actively” facilitated (where needed) to: additional supports, an appropriate service that meets the families’ needs, pre or post participation in the activity (ie community supports or links) etc.

As the CfC Cranbourne Facilitating Partner, we continue to support funded community partners, through best practice, to work closely with diverse communities, improving outcomes for consumers. We value diversity, respecting differences and the development of opportunities for all to be able to participate, regardless of background.

Aboriginal and Torres Strait Islander Communities:

  • Build your and your organisation’s cultural competence
  • Spend time building respectful relationships of trust with Aboriginal and Torres Strait Islander communities and their organisations
  • Listening and learning from Aboriginal and Torres Strait Islander peoples to determine how you can support capacity for community-led responses

Culturally and Linguistically Diverse (CALD) communities:

  • Equity of access to universal services with additional support available
  • Facilitation of culturally responsive services, focus on trusting and respectful relationships and creation of culturally safe spaces
  • More efficient information sharing and education of parents through integrated services, including empowering parents and children

Key Stakeholders

Collaboration

CfC FP Cranbourne supports the benefits of an ongoing collaboration to develop strategies and improve outcomes for Cranbourne children (0 -12 years) and their families. It also aims to build upon this practice, knowledge and skills through capacity building with Community Partners and the wider service sector.

In addition, the aim and purpose of the Communities for Children Cranbourne Executive Committee are to work collaboratively with Windermere, as the Facilitating Partner, to develop, guide and support the implementation of the Communities for Children Cranbourne initiative and Community Strategic Plan to achieve outcomes.

The Committee seeks to bring together people with a wide and diverse range of skills, knowledge and technical expertise required to work within an integrated policy, planning framework and support planning.

Features of place-based approaches:

  • Agreed place
  • Community engagement
  • Shared vision and commitment to outcomes
  • Local collaborative governance
  • Working together
  • A cycle of integrated learning - QCOSS

Local collaborative governance is a key feature of place-based approaches. It ensures that systems are driven by local people in place and involves establishing inclusive leadership structures in different areas of the community and with multiple levels of influence and capacity-building communities to lead systemic changes.

  • Leadership structures – who is represented, clear roles and purpose
  • Supporting group development
  • Capacity building for leadership – systems thinking, collaborative practice,

mentoring emerging leaders in the community - QCOSS

 

CfC FP Cranbourne continues to build upon its current relationships with the wider sector and local knowledge through engagement with the following networks, along with exploring new opportunities as they arise:

  • City of Casey – Family and Children’s Services Partnership
  • Tartu-nganyin Bopop Network – Dandenong & District Aborigines Co-operative Ltd (DDACL) (Aboriginal Best Start Partnership)
  • South-East Facilitating Partner CfC Network
  • Casey CALD Network
  • City of Casey – Dads Matter Network
  • South-East Local Learning & Employment Network (SE LLEN) – Young Parents Education Program (YPEP) Consortium
  • Casey Cardinia Family Violence Network
  • City of Casey – Youth Network

CfC FP Dandenong Executive Committee