IMPORTANT INFORMATION ON COVID-19 AND OUR SERVICES

Windermere is still open

During the current COVID-19 situation, Windermere is still open, delivering services and supporting those most in need in our community.

We are however, modifying our services so we can meet current government regulations and do our utmost to ensure the health and safety of everyone. We advise that:


Childcare - Early Learning Centre and Family Day Care

Our ELC and kindergarten in Frankston and Family Day Care services remain open.

We have strict hygiene controls in place at these venues.

From Monday 6th April, parents who are currently sending their children to child care are able to do so for free. This applies to all enrolled families whether you are eligible for the Child Care Subsidy (CCS) or not.

We are prioritising enrolments for families who need care the most, that is:

  • Parents who are still working
  • Parents who are struggling to provide safe care for their children at home
  • Vulnerable children.

Your health and safety is our utmost priority. Given the current government guidelines we are now encouraging families to keep your children at home if you have appropriate and safe alternative care arrangements in place to do so.

Thank you for your understanding in this difficult time. We appreciate your patience and cooperation as we all work our way through this uncertainty.


Data plan assistance

Due to COVID-19, many of us are accessing more data than we ever have before. In response to the huge increase in need, many telecommunications companies are offering assistance packages or free upgrades. To find out more, check with your supplier. Alternatively, this guide from Whistle Out gives more information.


 Further Updates

We continue to monitor the advice from the Australian Government and relevant authorities and will review arrangements as appropriate.

All decisions shall be made with great consideration and in the interest of the health and wellbeing of the community, so that when this all passes we can return to our usual service delivery practices.

You may have heard the Premier’s most recent announcements about the easing of some Covid-19 restrictions. At this point in time there is no change to the way we are currently delivering your services.

We appreciate your patience and cooperation as we all work our way through this uncertainty.

Should you have any questions, please do not hesitate to speak to one of our team on 1300 946 337.

Last updated: 21 May 2020


To stay up to date on the latest news concerning COVID-19, visit WHO and DHHS websites below.   

World Health Organisation

Victorian State Government Department of Health and Human Services