Roadmap to COVID normal - easing of restrictions

Windermere is still providing services...

There have been a number of recent announcements regarding the easing of some restrictions as we slowly move through the roadmap to a 'COVID normal'. 

In the interest of public health and safety our staff are still continuing to work from home and on advice from Health Authorities, Tele-health still remains the preferred option to access services and should be provided where possible.

While our sites remain temporarily closed during COVID-19 restrictions, we do have very minimal face to face appointments currently available, but only under very specific circumstances. If this applies to you, your worker will contact you directly. 

What happens now?

Please be assured we are working hard and are hopeful that we can resume more face to face services from 2nd November, following the advice from the Government and Health Authorities. We will continue to monitor the situation and keep you updated with any new information as it becomes available to us.

As always our number one priority is to ensure that you and your family remain safe and supported during this difficult time.

We understand the frustration and thank you for your patience as we navigate this uncertainty together.

Should you have any questions or need to contact any of our team please call 1300 946 337.

Childcare - Early Learning Centre and Family Day Care

In compliance with the Governments roadmap for reopening, our ELC and kindergarten in Frankston and Family Day Care services in metropolitan Melbourne are now open to all children. 

Everyone's health and safety is our utmost priority and we have strict hygiene controls in place at these venues. If your child or anyone within your household, is displaying any signs of illness you must seek medical advice.   

Thank you for your understanding in this difficult time. We appreciate your patience and cooperation as we all work our way through this uncertainty.

Further Updates

We continue to monitor the advice from the Australian Government and relevant authorities and will review arrangements as appropriate.

All decisions shall be made with great consideration and in the interest of the health and wellbeing of the community, so that when this all passes we can return to our usual service delivery practices.

We appreciate your patience and cooperation as we all work our way through this uncertainty.

Should you have any questions, please do not hesitate to speak to one of our team on 1300 946 337.

Our capacity to take calls may be limited at times, so please also email us at

Last updated: 21 October 2020

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Stay up to date on the latest news concerning COVID-19 

To stay up to date on the latest news concerning COVID-19, visit WHO and DHHS websites below.