COVID Hot Spot Sites and State of Emergency Extension

Windermere is still providing services

There have been a number of recent announcements due to the growing number of COVID-19 cases across Melbourne and extending the Victorian State of Emergency.

In the interest of public health we are taking the step to close all Windermere sites and suspend all in person/face to face appointments.

During this time our staff will continue to work from home and provide supports to you in alternative ways – we are not stopping services only temporally closing our sites to assist in the government’s aim of reducing possible further transmission of COVID-19.

We have not made this decision lightly and feel it is the most responsible thing to do. 

What happens now?

Should you have any in-person/face to face appointments scheduled, your case worker, if they haven’t already, will be in touch with you to reschedule.

We will continue to monitor the situation and take advice from the government and relevant authorities and keep you updated with any new information as it arises.

Should you have any questions or need to contact any of our team please call 1300 946 337.

Childcare - Early Learning Centre and Family Day Care

Our ELC and kindergarten in Frankston and Family Day Care services remain open.

We have strict hygiene controls in place at these venues and ask that if your child is displaying any signs of illness to please keep them home.  

Your health and safety is our utmost priority. Given the current government guidelines, we are still encouraging families to keep your children at home if you have appropriate and safe alternative care arrangements in place to do so.

Thank you for your understanding in this difficult time. We appreciate your patience and cooperation as we all work our way through this uncertainty.

Further Updates

We continue to monitor the advice from the Australian Government and relevant authorities and will review arrangements as appropriate.

All decisions shall be made with great consideration and in the interest of the health and wellbeing of the community, so that when this all passes we can return to our usual service delivery practices.

We appreciate your patience and cooperation as we all work our way through this uncertainty.

Should you have any questions, please do not hesitate to speak to one of our team on 1300 946 337.

Our capacity to take calls may be limited at times, so please also email us at

Last updated: 23 July 2020

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Stay up to date on the latest news concerning COVID-19 

To stay up to date on the latest news concerning COVID-19, visit WHO and DHHS websites below.