COVID-19 restrictions

Windermere sites are open and providing services

Windermere sites are open and all in person/face to face appointments are going ahead, with some restrictions.

*** A reminder that face masks remain mandatory indoors and outdoors where social distancing is not possible. All staff will be wearing masks for all indoor appointments and we encourage you to do the same. If you are unable to wear a mask indoors, our staff may suggest an alternative location for your appointment. ***

What happens now?

If you have had any in-person/face to face appointments cancelled or rescheduled due to the lockdown, your case worker will be in touch with you to reschedule and confirm, if they haven’t already.

As always we will continue to monitor the situation and take advice from the government and relevant authorities and keep you updated with any new information as it arises.

Should you have any questions, concerns or need to contact any of our team please call 1300 946 337.

Childcare - Early Learning Centre and Family Day Care

Our ELC and kindergarten in Frankston and Family Day Care services remain open.

Everyone's health and safety is our utmost priority and we have strict hygiene controls in place at these venues. We ask that if your child is displaying any signs of illness to please keep them home.  

Please make sure you check in using the QR code each time you enter the ELC, at both pick up and drop off times, as per government requirements.

Thank you for your understanding in this difficult time. We appreciate your patience and cooperation as we all work our way through this uncertainty.

Further Updates

We continue to monitor the advice from the Australian Government and relevant authorities and will review arrangements as appropriate.

All decisions shall be made with great consideration and in the interest of the health and wellbeing of the community, so that when this all passes we can return to our usual service delivery practices.

We appreciate your patience and cooperation as we all work our way through this uncertainty.

Should you have any questions, please do not hesitate to speak to one of our team on 1300 946 337.

Our capacity to take calls may be limited at times, so otherwise please email us at

Last updated: 17 June 2021

Need COVID-19 information in a different language?

Access information around COVID-19 in your language here.

Stay up to date on the latest news concerning COVID-19 

To stay up to date on the latest news concerning COVID-19, visit WHO and DHHS websites below.