Bush Fire Recovery Support Program

If you have been impacted by the current Victorian bushfires 

phone 1800 560 760.

Service purpose

If you have experienced trauma or loss as a result of the 2019 Bunyip & Gippsland region bushfires, you can access the Bush Fire Recovery Support program.

Recovery support case workers will work with you to help you navigate the various support services that may be available to you. Support provided by case workers may include:

  • An initial brief chat about your needs and what next steps might be appropriate.
  • Information on how to access local services for additional support.
  • Advocacy for priority access if required for your circumstances.
  • Assistance with completing applications and paperwork required for grant or financial claim processes with other organisations and government.
  • Outreach visits by our staff with other services if this is helpful to your situation.

The case support service may be able to provide you with a small amount of brokerage support to respond to immediate financial need.  Case support staff will be able to direct and connect you to application processes for more comprehensive grant and other financial support processes.   

To enquire phone: 1800 560 760

Who's it for

Community members living within the identified local government areas of:

  • Cardinia Shire
  • Baw Baw Shire
  • Latrobe City
  • Wellington Shire
  • East Gippsland Shire
  • South Gippsland.

Who have experienced one of the following as a result of bushfire:

  • loss of your home
  • significant mental trauma
  • physical trauma
  • a loss of livelihood due to business loss.

If the above does not describe your situation, case managers and workers will consider each case on its merits.


No charge. This program is funded by the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) & the Victorian Government. 


To be eligible for this program, you must reside in the following local government areas: Cardinia Shire; Baw Baw Shire; Latrobe City; Wellington Shire; East Gippsland Shire; South Gippsland; Bass Coast. 

A case support worker will conduct an initial screening to determine your current situation and eligibility.

To access this program or find out more:

Phone 1800 560 760 between 9am – 5pm weekdays or leave a message and staff will return your call the following business day. Or email  bushfirerecovery@windermere.org.au

This program is jointly funded by the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) & the Victorian Government.


The amazing opportunity I got coming into the Windermere house and the 100% that I put into the program, has given me and my son a roof over our head and a second chance at a normal life.

Resident, Mums & Bubs Program - Melbourne

Compliments & Complaints

We like receiving feedback about our services because it helps us improve what we do.

Whether you would like to pay us a compliment or make a complaint we encourage you to tell us what's on your mind.