Give Feedback Online

What We Do With Your Feedback

You can choose to make an anonymous compliment or complaint, unless you want to be contacted regarding your feedback.


Compliments are expressions of praise, encouragement or gratitude.

Compliments help Windermere to:

  • Identify what is working well
  • Recognise the efforts of employees.


Complaints are expressions of dissatisfaction.

Complaints help Windermere to:

  • Identify what we need to do better
  • Improve your experience.

What happens next?


  • Pass on your compliment to the employee.
  • Record your feedback anonymously.


  • Acknowledge your complaint within 24 hours.
  • Ensure you have a list of external organisations that can also handle your complaint.
  • Listen to you and investigate.
  • Keep you updated on the progress.
  • Inform you of the outcome within 30 days.
  • Advise you of your rights if you don’t feel your complaint has been resolved.

Support for under 18s

If you need further help, don't hesitate to reach out to these contacts. They're also available to help too. 

Kids Helpline
1800 55 1800
Live Chat:

Reach Out

1800 650 890

Family Relationship Advice Line
1800 050 321

Commission for Children & Young People (your rights)

13YARN 13 92 76

Parentline (advice for your parents)
13 22 89

Support for adults

Who else can I contact about my feedback:

  • NDIS Commissioner: 1800 035 544
  • Victims of Crime Commissioner: 1800 010 017
  • Commission for Children and Young People: 1300 782 978
  • Health Complaints Commissioner: 1300 582 113
  • Office of the Victorian Information Commissioner: 1300 666 444
  • Victorian Equal Opportunity & Human Rights Commission: 300 292 153
  • Consumer Affairs Victoria: 1300 558 181
  • Ombudsman Victoria: 1300 666 444
  • VALID (disability advocacy): 03 9416 4003
  • DFFH Complaints, Integrity and Privacy Unit: 1300 884 706
  • Department of Education and Training (Childcare): 03 8765 5600
  • Homelessness Advocacy Service (Vic): 1800 066 256.

Giving Feedback, Making a Complaint

Whether you wish to compliment us about something we have done well or make a complaint about something that could be improved, your feedback is very important in helping us improve our service and systems.

You can lodge a compliment or complaint by:

  • Talking directly to the worker concerned, or their service manager
  • Filling in the online form 
  • Downloading the Compliments & Complaints brochure below and mailing it back to us
  • Telephoning us on 1300 946 337.

Give Feedback 

Download the Compliments & Complaints Brochure

Feedback on your NDIS service

Windermere are always interested in hearing from you in relation to your experience with us and things we can do to improve your service. 

You can provide your feedback to us via the form on this page or phone us on 1300 946 337

We love getting feedback and we take all of your feedback very seriously. We have detailed below the complaint process, how we respond to your feedback and how we manage any specific incidents. You can also contact the NDIS commission directly.

Making a complaint to the NDIS commission

For complaints about NDIS funded supports and services
NDIS Quality and Safeguards Commission
1800 035 544

For complaints around your NDIS plan, plan reviews and process
NDIA Feedback and Complaints
1800 800 110

For more information you can also visit NDIS Quality and Safeguards Commission.

Find out more about how Windermere manages NDIS complaints and incidences.