Latest NDIS updates

Keep up to date with the latest NDIS news and changes. We explain what is changing, when it is happening and what it could mean for participants, families and providers.

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13/10/2026

Increased checks and new timeframes for NDIS claims

Two changes to NDIS claims are being introduced in late 2026. These changes make it important for participants, providers and plan managers to submit claims and invoices promptly.

Increased checks from 15 October 2026

From 15 October 2026, the NDIA will increase checks on claims submitted more than 90 days after an NDIS support is delivered.

The checks apply to claims submitted by self-managed participants, plan managers and providers. Older claims may be held for up to 28 days while the NDIA confirms that the claim is for an NDIS support and includes the required evidence and information.

A claim will not automatically be rejected because it’s more than 90 days old. However, the NDIA may request further information, and the claim may take longer to process. If a claim is rejected, the agency will explain why.

New 90-day claiming timeframe from 1 December 2026

A further change will take effect from 1 December 2026.

From this date, claims for NDIS supports will generally need to be submitted within 90 days of the support being delivered. This replaces the current claiming timeframe of up to two years.

Late claims may only be considered in exceptional circumstances where genuine barriers prevented the claim from being submitted within the required timeframe.

Important note: The 90-day period is counted from the date the support was delivered, not the date the invoice was issued. Providers should therefore send invoices promptly rather than waiting until the end of the 90-day period.

This change is part of the National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026.

The key difference: From 15 October, claims older than 90 days may undergo additional checks. From 1 December, 90 days will generally become the timeframe for submitting a claim.

If your NDIS funding is Plan Managed

If we manage your NDIS funding, we submit claims on your behalf, so you don’t need to manage the claiming process yourself.

However, we need to receive invoices from your providers early enough to check and submit them within the required timeframe.

To help us process your invoices promptly and keep your plan balance up to date:

• ask providers to send invoices to Windermere soon after delivering a support
• provide any requested information or approvals promptly
• contact our Plan Management team if you have questions about an invoice.

If you self-manage your NDIS funding

Submit claims as soon as possible after paying for a support. This can help you receive reimbursement sooner and reduce the risk of additional checks or a claim falling outside the new timeframe.

Remember to:

• check whether you have any unclaimed invoices or receipts
• keep invoices, receipts and proof of payment
• check that the support date, cost, provider details and description are correct
• respond promptly if the NDIA requests more information.

Important note: If a provider submits an invoice late, your displayed plan balance may not include that outstanding cost. Prompt invoicing gives you a clearer and more accurate view of the funding available in your plan.

While we will always endeavour to process compliant invoices promptly, payment cannot be guaranteed where an invoice is submitted late or there is no longer enough funding available in the participant’s plan.

Information for providers

Please send complete and accurate invoices promptly after delivering supports. This helps participants maintain an up-to-date view of their funding and gives plan managers enough time to check and submit claims.

To support smoother processing of your invoices you may use the Brevity NDIS invoice template and detailed guide. 

Providers should:

• review records for outstanding claims and invoices
• submit any outstanding invoices as soon as possible
• invoice regularly rather than waiting until the end of the 90-day period
• include accurate participant, provider, support, date and cost information
• keep evidence that the invoiced support was delivered
• respond promptly if Windermere or the NDIA requests more information
• update invoicing processes to support submission within 90 days of delivering a support.

The service delivery date, rather than the invoice date, determines when the 90-day period begins. Delaying the issue of an invoice does not restart or extend that period.

For more information, read the official NDIS update on increased checks for older claims.

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01/10/2026  

Funding changes for some NDIS supports

From 1 October 2026, the NDIA began introducing reductions to available funding for some supports across two NDIS support categories:

• Social, Economic and Community Participation:50% reduction
• Improved Daily Living Skills: 10% reduction

The reductions are being introduced over 12 months. They apply when:

• a new plan is created or a plan is reassessed from 1 October 2026
• a plan is renewed from 1 February 2027

Some supports in these categories are not affected including:

• employment supports
• disability-related health supports
• high-intensity supports
• intensive and complex behaviour supports
• customised and wearable technology
• hearing services
• essential personal care and health supports
• home and vehicle modifications
• personal mobility equipment
• Specialist Disability Accommodation.

NDIS has published a full list of supports that are not affected by this change