Support Coordination

What is Support Coordination?

At times it can be difficult finding and coordinating the support that best suits your needs. Our experienced team will work with you to navigate the NDIS, identify your goals and connect with services that will help you to reach those goals.

Together, with you, your family and your community we assist you to better understand and manage your NDIS plan so you can meet your needs and achieve your goals.

What are the benefits of Support Coordination?

Support coordination can help you to build lifelong networks, skills and connections to help you become - and remain - independent. It is particularly useful during periods of transition in your life - such as starting school, university or work or moving to a new home or area.

What do Support Coordinators do?

Broadly speaking Support Coordinators support you to work with your family and your community to:

Understand your funding
Assist you in setting up your initial bookings and service agreements with your providers
Access the community supports that you need and want
Connect with appropriate supports and community networks
Develop practical skills such as budgeting and life planning
Support you to avoid and resolve crises.

At Windermere your dedicated NDIS Support Coordinator will work to:

Understand your needs

Your Support Coordinator will work with you to get to know you and understand what is important to you so they can best identify your goals and what you need support with.

Help you to implement your NDIS plan

Your Support Coordinator will support you to better understand and implement your NDIS plan. This includes:

helping you find, choose and access service providers that best fit your needs
working with you to set up your service agreements and your initial bookings with them.

Assist you to budget

Your Support Coordinator will work with you to:

develop your confidence, skills and knowledge to manage and monitor your own NDIS plan budget.
teach you to access and use the NDIS portal, so you can use it to access your NDIS information.
build your understanding of the NDIS price guide, so you can learn about the cost of NDIS supports.

Link you to mainstream supports

Our Support Coordinators will help you to find and use appropriate mainstream supports in your community. These include non-NDIS funded supports such as:

homelessness
justice
health
education
social activities.

Review and maintain your NDIS plan

Your Support Coordinator will support you to:

regularly review your NDIS plan
work with your service providers regarding referrals
assist you to identify barriers and resolve problems
Report to the NDIS regarding the implementation of your plan at eight weeks and prior to your plan ending.

Support your independence

We will support you to build your skills, confidence and knowledge so that you can learn as much about the NDIS as you are able to.

The ultimate goal is for you to gain as much independence as possible when it comes to managing your NDIS supports.

Code of conduct

Your Support Coordinator must adhere to the NDIS code of conduct and will report any areas of concern such as:

abuse
neglect
restrictive practices
child safety
self harm.

What a Support Coordinator cannot do

It is important to know that there are some things a Support Coordinator is unable to do for you. These include:

Transporting you to and from your appointments
Signing service agreements on your behalf
Providing Case Management support
Providing direct personal support
Managing your budget
Booking carer shifts, medical shifts etc beyond your initial service appointments
Ordering continence products for you.

Specialist Support Coordination

We also provide specialist support coordination for those with very complex needs and situations where there may be high level risks.

This support uses a specialist framework to help with reducing complexity and breaking down barriers to accessing support.

Who can access Support Coordination

People living with disability, mental health or who simply need extra help due to age, illness or injury.

What does a Support Coordination session cost?

Standard Support Coordination consultation - $100.14 per hour

Specialist Support Coordination consultation - $190.54 per hour

Other charges may apply including travel time.

You may be able to reduce these costs through specific funding, such as NDIS. Find out more about your Funding Options.

Enquire below or phone 03 8793 4267 to speak to one of the Disability Intake team.

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Confused about NDIS?

If you are unsure what the NDIS is or how you may be impacted, we may have the answers you need!

Visit our FAQ on the NDIS

Need an interpreter?

If you require an interpreter, we can arrange for one to be provided.

Testimonials

An Afternoon of Wellness was an inspiring event. To hear from people whose lives have been turned around is wonderful.

Jane, Event Attendee - Melbourne

My (Windermere) counsellor has been one of the most important supports I have had throughout this whole process. She is amazing. I now see things from a completely different perspective.

I am on the lookout now too - next time I am in a relationship, I will be able to recognise the signs of domestic violence and I won’t let myself get stuck in that sort of position again.”

Witness, Royal Commission into Family Violence - Melbourne

Compliments & Complaints

We like receiving feedback about our services because it helps us improve what we do.

Whether you would like to pay us a compliment or make a complaint we encourage you to tell us what's on your mind.

Feedback to Windermere

What is the NDIS?

Find out how the National Disability Insurance Scheme (NDIS) can help with disability and developmental delay. Learn about your eligibility and how to apply for the NDIS here.

How will the National Disability Insurance Scheme (NDIS) affect me and Windermere?

For consumers who currently participate in State or Federal programs, it’s important to understand that those programs will continue until you start your NDIS plan. Until that time it's important to understand how Windermere will respond and how that affects you.

Living with Autism - Dexters Story

“I thought if I ever left Dexter with anyone other than myself, his father or his grandmother, I feared he wouldn’t survive”.

Meet one of our support coordinators

Specialist Support Coordinators work with you to coordinate complex support options under the NDIS.

Windermere is committed to equity, inclusion and belonging for consumers and employees, by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, Culturally & Linguistically Diverse, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021-2024.

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