2022 Victorian Floods Recovery Support Program

Are you in Victoria and have you experienced property damage, trauma or loss as a result of the 2019/2020 bushfires, June 2021 storms, October 2022 floods, Dec 2023/Jan 2024 Bushfire or storms in February 2024?

The Recovery Support Program can provide support for people who have been affected by these events.

Recovery support workers will work with you to help you navigate the various support services that may be available to you as a result of flood damage. Support provided by workers may include the following:

  • An initial brief chat about your needs and what next steps might be appropriate.
  • Information on how to access local services for additional support.
  • Advocacy for priority access if required for your circumstances.
  • Assistance with completing applications and paperwork required for a grant or financial claim processes with other organisations and government.
  • Tailored support, including outreach face to face visits by our staff or with other services if this is helpful to your situation.

The case support service may be able to provide you with a small amount of brokerage support to respond to immediate financial needs. 

Flood Recovery support workers will be able to direct and connect you to application processes for more comprehensive grants and other financial support processes.   

To enquire phone: 1800 560 760.

Who's it for

Community members living in any Victorian region impacted by the 2022 Victorian flood events or by the 2019/2020 bushfires, June 2021 storms, October 2022 floods or Summer 2023/2024 bushfire and storm events. In some local Government areas, Windermere will provide initial information and support and link community members to a local organisation that will journey with them during their recovery journey. 

We are currently working with councils and community groups to reach out to those who may have been affected by the floods but we also encourage you to contact us directly if you need support. 

This service is for community members who have experienced one of the following as a result of the Victorian floods in 2022:

  • loss of your home
  • significant mental trauma
  • physical trauma
  • a loss of livelihood due to business loss.

If the above does not describe your situation, Windermere workers will consider each case on its merits.


No charge. This program is funded by the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) & the Victorian Government. 


A recovery support worker will conduct an initial screening to determine your current situation and eligibility.

To access this program or find out more:

Phone 1800 560 760 between Monday – Friday, 8 am to 5 pm.

Or you can email recoverysupport@windermere.org.au

Compliments & Complaints

We like receiving feedback about our services because it helps us improve what we do.

Whether you would like to pay us a compliment or make a complaint we encourage you to tell us what's on your mind.


(Through Kids on Track) I learnt more about how drugs and alcohol affect our bodies. I don't want to end up the same way as Dad so I can now care for my body and make better decisions than what he did. 

Grade 6 Student, Program Participant - Cranbourne