Our people set us apart

We’re passionate about making a positive difference in our community, especially when it comes to children, families and individuals who may need additional support at any moment in their lives.

We will always do the right thing by our consumers, our people and our community because we believe that everyone is someone in our community and we approach our work with that in mind.

Gary Castricum


Gary Castricum is Managing Director of Castricum Brothers Pty Ltd. The Castricum family has owned and operated butcher shops and businesses in Dandenong continuously for nearly 60 years.  Gary was born and bred in Dandenong and is passionate about helping Dandenong reclaim its place as a vibrant retail and commercial hub for business and the community.

Gary lived in Dandenong North until he was 21, attending local primary and secondary schools before completing tertiary qualifications at La Trobe and Swinburne Universities.  Later he joined the family business which includes an export meat processing plant in Hammond Rd, Dandenong South, where he has been active for the last 25 years. Gary joined the Windermere Board in 2015.

Pam Usher

Vice Chair

Pam joined the management team of the Invicta Bus Group in 1995 as a change agent and was responsible for all the policies and procedures vital to the success and fair play of a large business. In 2001 Pam headed a management buyout of Invicta and spent eight very successful, challenging and happy years as Managing Director. During this time Pam sat on several industry committees, and was the first female member of the Busvic Council. As a private philanthropist Pam has many interests with a focus on the wellbeing of the socially disadvantaged. Pam is an active supporter of Windermere and has been a board member since 2010.

Ricki Ryan


Ricki is a chartered accountant and Director of RJ Ryan and Associates. Ricki is a local business person who supports businesses throughout the south east of Melbourne. Ricki joined the board in 2003 and continues to hold the role of Treasurer.

Chris Eccles

Board member

Chris is the Secretary of Department of Premier and Cabinet leading the department and the Victorian Public Service in advising the Premier and the Government of Victoria. Chris was Director-General of the New South Wales Department of Premier and Cabinet from 2011 to 2014, and Chief Executive of the South Australian Department of Premier and Cabinet from 2009 to 2011.

Prior to joining Victoria’s DPC in 2007, Chris worked a variety of government and private sector senior management positions including leadership roles with the ACT Chief Minister’s Department and the Australian National Training Authority. As an Associate Director with KPMG, Chris headed the national education consulting practice and subsequently became a foundation director of the consulting firm, Phillips KPA. He holds a Bachelor of Arts and a Bachelor of Law from the Australian National University. 

Chris joined the Windermere Board in 2015 and is on a leave of absence.

Nicola Mendleson

Board member

Nicola has strong business and management expertise and has established and grown a successful public relations consultancy providing high level strategic advice to a range of executives. Nicola has been a communications, marketing and public relations professional for over 20 years encompassing a broad range of roles and experience. For 13 years, she has been a Director and Principal of Mendleson Communication which has won a number of awards for its work. She joined the Windermere board in 2010.

David Sagar

Board member

David has over 25 years in the healthcare and human service delivery, management consulting, occupational & vocational rehabilitation and injury prevention industries.

One of the founders of IPAR in 2003, David became Managing Director in 2006. Between 2003 and 2016 IPAR grew from 14 team members in 2 offices to over 350 team members across more than 40 locations nationally.

In 2016 David became CEO of the Work Health Group a diversified provider of healthcare, human and employment services. The Work Health Group has over 750 employees across 81 locations in all states and territories of Australia. 

David joined the Windermere Board in 2016.

Innes Willox

Board member

Innes is the Director of International and Government Relations for the Australian Industry Group. He has policy and advocacy responsibility across the federal and state government systems including economics, trade, defence, climate change, industrial relations and communications and technology issues. He has served as a member of the organising committee of the American-Australian Leadership Dialogue and is a member of several public and private sector advisory councils. Innes joined Windermere in 2010.

Roshan Bhandary

Board member

Roshan has worked in the area of violence against women, social justice and community development for over 15 years and across three continents. She is currently a Program Manager at InTouch.

She holds a Master’s degree in Arts (Sustainable International development) from the USA and a Master’s degree in Sociology from Nepal.

In 2015 she was inducted into the Victorian Multicultural Honour Roll for her exemplary contribution to multicultural communities in Victoria. In August 2012, Roshan received the Empowering Monash Women Award in recognition of her outstanding community contributions.

Roshan has also led research projects, translated findings and secured funding for a range of community projects.  

Dr Lynette Buoy

Chief Executive Officer

Dr Lynette Buoy commenced as CEO for Windermere in early 2013. Previously, Lynette held numerous leadership roles, including: CEO for the Centre for Excellence in Child and Family Welfare, the state peak body for 95 welfare agencies; General Manager for The Smith Family in Western Australia; and CEO for the Lady Gowrie Child Centre (Melbourne) Inc.

Lynette’s roles have seen her working across the community services sector in areas of community development, recreation, youth services, early childhood development, education and family services - all with a focus of improving outcomes for vulnerable and disadvantaged children, families and the community.

Susanna Laurens

Director - Community Services & Business Development

Susanna has worked within the community services and health sectors for more than 25 years, gaining extensive experience as both practitioner and as senior management leading large and diverse teams. Susanna’s work extends across many diverse disciplines including counselling, disability, aged care and mental health.

Susanna has an overwhelming passion and commitment to assisting children and families in her local community. In her role as Volunteer Foster Carer through the Adolescent Community Placement program, over a 10 year period Susanna helped a significant number of young people and families. Her and her husband were also co-founders of a not for profit organisation aimed at supporting youth and their families.

Susanna has a Bachelor of Social Work, Master of Social Work, Master of Human Services Management and is currently completing her MBA.

Carl Strachan OAM

WIndermere Patron

In this year's Queen's Birthday Honours List, Mr Carl Strachan, previous Chairman and Board Member of Windermere for the last 24 years was awarded a Medal of the Order of Australia (OAM) in recognition of his distinguished services to the community through social welfare organisations as well as being appointed as Windermere Patron.

As a previous resident of Harkaway and former owner of the Berwick Inn, it was Berwick's growing welfare needs that struck a chord with Carl.  After meeting with Windermere and finding out the work that was being done it shocked him.  "I thought, this can't be happening in our community", he said.

24 years later his work has been recognised by the community and his peers.

Carl has been an inspiration to everyone he meets, both professionally and personally and has always gone above and beyond to support, guide and promote Windermere’s interests and its role in the community.

Fellow Board Members and the Windermere community have also invited Carl to become Windermere’s Patron which he has graciously accepted as he now formally ceases his role as a board member.

Windermere CEO, Dr Lynette Buoy said, "It has been a tremendous partnership valued by all and we look forward to our continued journey together".

Matthew 'Richo' Richardson

WIndermere Ambassador

“I am proud to be an ambassador of such a worthy community service organisation. Keeping children, families and individuals safe is one of the most important responsibilities that we as a society undertake. It’s great to be part of an organisation that will make a difference to future generations.”

Matthew Richardson was born in March 1975. The self-confessed ‘footy head’ made his debut for Richmond in 1993 and was an AFL Rising Star nominee in his first season.He went on to play 282 games, taking more than 1600 marks and kicking some 800 career goals. 

Since his retirement from AFL Richo has made a career as a radio and TV footy commentator.His ‘never give up’ attitude makes him one of the all Australian greats of the game and just right as an ambassador for Windermere.

 Follow Richo on Twitter @mattricho0.

David Parkin OAM

WIndermere Ambassador

"It's an honour to be an ambassador for Windermere, to give something back to the community and those most in need, is extremely humbling.

Ambassador, media commentator, former AFL footballer and four time premiership coach David Parkin, the tough back-pocket, played 211 games for Hawthorn Football club, kicking 21 goals. He captained the Hawks to their second premiership in 1971, then went on to coach them to a flag in 1978.

Being one of only six legends to coach more than 600 AFL games, David’s accomplishments are outstanding and in 2002 he was inducted into the AFL Hall of Fame.

David has co-authored numerous books dealing with issues surrounding coaching, self motivation, effective leadership and teams. He is one of the most inspirational speakers and the perfect choice as a Windermere Ambassador.


The amazing opportunity I got coming into the Windermere house and the 100% that I put into the program, has given me and my son a roof over our head and a second chance at a normal life.

Resident, Mums & Bubs Program - Melbourne