Feedback for Windermere

Give Feedback Online

What We Do With Your Feedback

You can choose to make an anonymous compliment or complaint, unless you want to be contacted regarding your feedback.

Compliments

Compliments are expressions of praise, encouragement or gratitude.

Compliments help Windermere to:

Identify what is working well
Recognise the efforts of employees.

Complaints

Complaints are expressions of dissatisfaction.

Complaints help Windermere to:

Identify what we need to do better
Improve your experience.

What happens next?

Compliments:

Pass on your compliment to the employee.
Record your feedback anonymously.

Complaints:

Acknowledge your complaint within 24 hours.
Ensure you have a list of external organisations that can also handle your complaint.
Listen to you and investigate.
Keep you updated on the progress.
Inform you of the outcome within 30 days.
Advise you of your rights if you don’t feel your complaint has been resolved.

Support for under 18s

If you need further help, don't hesitate to reach out to these contacts. They're also available to help too.

Kids Helpline
1800 55 1800
counsellor@kidshelpline.com.au
Live Chat: https://kidshelpline.com.au/get-help/webchat-counselling

Reach Out
www.reachout.com

Headspace
1800 650 890

Family Relationship Advice Line
1800 050 321

Commission for Children & Young People (your rights)
www.ccyp.vic.gov.au/children-and-young-people/your-rights

13YARN 13 92 76

Parentline (advice for your parents)
13 22 89

Support for adults

Who else can I contact about my feedback:

NDIS Commissioner: 1800 035 544
Victims of Crime Commissioner: 1800 010 017
Commission for Children and Young People: 1300 782 978
Health Complaints Commissioner: 1300 582 113
Office of the Victorian Information Commissioner: 1300 666 444
Victorian Equal Opportunity & Human Rights Commission: 300 292 153
Consumer Affairs Victoria: 1300 558 181
Ombudsman Victoria: 1300 666 444
VALID (disability advocacy): 03 9416 4003
DFFH Complaints, Integrity and Privacy Unit: 1300 884 706
Department of Education and Training (Childcare): 03 8765 5600
Homelessness Advocacy Service (Vic): 1800 066 256.

Giving Feedback, Making a Complaint

Whether you wish to compliment us about something we have done well or make a complaint about something that could be improved, your feedback is very important in helping us improve our service and systems.

You can lodge a compliment or complaint by:

Talking directly to the worker concerned, or their service manager
Filling in the online form below
Downloading the Compliments & Complaints brochure below and mailing back to us
Telephoning us on 1300 946 337.

Give Feedback

Download the Compliments & Complaints Brochure

Feedback on your NDIS service

Windermere are always interested in hearing from you in relation to your experience with us and things we can do to improve your service.

You can provide your feedback to us via the form on this page or phone us on 1300 946 337.

We love getting feedback and we take all of your feedback very seriously. We have detailed below the complaint process, how we respond to your feedback and how we manage any specific incidents. You can also contact the NDIS commission directly.

Making a complaint to the NDIS commission

For complaints about NDIS funded supports and services
NDIS Quality and Safeguards Commission
1800 035 544
contactcentre@ndiscommission.gov.au

For complaints around your NDIS plan, plan reviews and process
NDIA Feedback and Complaints
1800 800 110
feedback@ndis.gov.au

For more information you can also visit NDIS Quality and Safeguards Commission.

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