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We welcome your feedback

Giving Feedback, Making a Complaint

Whether you wish to compliment us about something we have done well or make a complaint about something that could be improved, your feedback is very important in helping us improve our service and systems.

You can lodge a compliment or complaint by:

  • Talking directly to the worker concerned, or their service manager
  • Filling in the online form below
  • Downloading the Compliments & Complaints brochure below and mailing back to us
  • Telephoning us on 1300 946 337.

Give Feedback 

Download the Compliments & Complaints Brochure

Feedback on your NDIS service

Windermere are always interested in hearing from you in relation to your experience with us and things we can do to improve your service. 

You can provide your feedback to us via the form on this page or phone us on 1300 946 337. 

We love getting feedback and we take all of your feedback very seriously. We have detailed below the complaint process, how we respond to your feedback and how we manage any specific incidents. You can also contact the NDIS commission directly.

Making a complaint to the NDIS commission

For complaints about NDIS funded supports and services
NDIS Quality and Safeguards Commission
1800 035 544
contactcentre@ndiscommission.gov.au

For complaints around your NDIS plan, plan reviews and process
NDIA Feedback and Complaints
1800 800 110
feedback@ndis.gov.au

For more information you can also visit NDIS Quality and Safeguards Commission.

Find out more about how Windermere manages NDIS complaints and incidences.

Give Feedback Online

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Windermere is committed to equity & equality for consumers and employees, by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, Culturally & Linguistically Diverse, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021-2024. All forms of discrimination, including that based on race, culture, ethnicity, religion, age, disability, sexual orientation and gender identity, will not be tolerated. All employees, consumers and visitors are expected to behave in non-discriminatory ways.


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