Support Coordination

What is Support Coordination?

At times it can be difficult finding and coordinating the support that best suit your needs. Our experienced team will work with you to navigate the NDIS, identify your goals and connect and coordinate with services that will help you reach those goals.

Together, with you, your family and your community we assist you to better understand and manage your NDIS plan, funding, coordinate service provider bookings and help you access the most appropriate community supports to meet your needs and achieve your goals.

What are the benefits of Support Coordination?

Support coordination can help you to build life long networks, skills and connections to help you become - and remain - independent. It is particularly useful during periods of transition in your life - such as starting school, university or work or moving to a new home or area.

We will support you, your family and your community in:

  • Managing your funding
  • Coordinating your service provider bookings
  • Accessing the community supports that you need and want
  • Connect with appropriate supports and community networks
  • Developing practical skills such as budgeting and life planning
  • Supporting you to avoid and resolve crises

Specialist Support Coordination

We also provide specialist support coordination for those with very complex needs and situations where there may be high level risks.

This support uses a specialist framework to help with reducing complexity and breaking down barriers to accessing support.

** Important note regarding this service **

Due to COVID-19, Support Coordination and Specialist Support Coordination are now being delivered over the phone, via face time, email or video conferencing. The NDIA has advised that effective from 25 March 2020, NDIS participants can flexibly use their Core or Capacity Building budgets for support coordination. You can find out more about this here.

Who can access Support Coordination

People living with disability, mental health or who simply need extra help due to age, illness or injury. 

What does a Support Coordination session cost?

Standard Support Coordination consultation - $98.06 per hour

Specialist Support Coordination consultation - $186.58 per hour

Other charges may apply including travel time.

You may be able to reduce these costs through specific funding, such as NDIS. Find out more about your Funding Options.

Enquire below or phone 1300 WINDERMERE (1300 946 337) to speak to one of the Disability Intake team.

eg. 04xxxxxxxx or 03xxxxxxxx

Confused about NDIS?

If you are unsure what the NDIS is or how you may be impacted, we may have the answers you need!  

Visit our FAQ on the NDIS

Need an interpreter?

If you require an interpreter, we can arrange for one to be provided.


An Afternoon of Wellness was an inspiring event. To hear from people whose lives have been turned around is wonderful. 

Jane, Event Attendee - Melbourne

I understand that every child is individual with different strengths and different ways of learning, By recognising and understanding each child and what it is that they love and how best they learn, I can provide them with the best experiences that help them to reach their full potential in all developmental areas. I love doing it.

Sandra, Windermere Early Childhood Educator - Melbourne

Compliments & Complaints

We like receiving feedback about our services because it helps us improve what we do.

Whether you would like to pay us a compliment or make a complaint we encourage you to tell us what's on your mind.

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