Support Coordination

What is Support Coordination?

At times it can be difficult finding and coordinating the support that best suits your needs. Our experienced team will work with you to navigate the NDIS, identify your goals and connect with services that will help you to reach those goals.

Together, with you, your family and your community we assist you to better understand and manage your NDIS plan so you can meet your needs and achieve your goals.

What are the benefits of Support Coordination?

Support coordination can help you to build lifelong networks, skills and connections to help you become - and remain - independent. It is particularly useful during periods of transition in your life - such as starting school, university or work or moving to a new home or area.

What do Support Coordinators do?

Broadly speaking Support Coordinators support you to work with your family and your community to:

  • Understand your funding
  • Assist you in setting up your initial bookings and service agreements with your providers
  • Access the community supports that you need and want
  • Connect with appropriate supports and community networks
  • Develop practical skills such as budgeting and life planning
  • Support you to avoid and resolve crises.

At Windermere your dedicated NDIS Support Coordinator will work to:

Understand your needs

Your Support Coordinator will work with you to get to know you and understand what is important to you so they can best identify your goals and what you need support with.

Help you to implement your NDIS plan

Your Support Coordinator will support you to better understand and implement your NDIS plan. This includes:

  • helping you find, choose and access service providers that best fit your needs
  • working with you to set up your service agreements and your initial bookings with them. 

Assist you to budget

Your Support Coordinator will work with you to:

  • develop your confidence, skills and knowledge to manage and monitor your own NDIS plan budget.
  • teach you to access and use the NDIS portal, so you can use it to access your NDIS information.
  • build your understanding of the NDIS price guide, so you can learn about the cost of NDIS supports.

Link you to mainstream supports

Our Support Coordinators will help you to find and use appropriate mainstream supports in your community. These include non-NDIS funded supports such as:

  • homelessness
  • justice
  • health
  • education
  • social activities.

Review and maintain your NDIS plan

Your Support Coordinator will support you to:

  • regularly review your NDIS plan
  • work with your service providers regarding referrals
  • assist you to identify barriers and resolve problems
  • Report to the NDIS regarding the implementation of your plan at eight weeks and prior to your plan ending.

Support your independence

We will support you to build your skills, confidence and knowledge so that you can learn as much about the NDIS as you are able to.

The ultimate goal is for you to gain as much independence as possible when it comes to managing your NDIS supports.

Code of conduct

Your Support Coordinator must adhere to the NDIS code of conduct and will report any areas of concern such as:

  • abuse
  • neglect
  • restrictive practices
  • child safety
  • self harm.

What a Support Coordinator cannot do

It is important to know that there are some things a Support Coordinator is unable to do for you. These include:

  • Transporting you to and from your appointments
  • Signing service agreements on your behalf
  • Providing Case Management support
  • Providing direct personal support
  • Managing your budget
  • Booking carer shifts, medical shifts etc beyond your initial service appointments
  • Ordering continence products for you.


Specialist Support Coordination

We also provide specialist support coordination for those with very complex needs and situations where there may be high level risks.

This support uses a specialist framework to help with reducing complexity and breaking down barriers to accessing support.

Who can access Support Coordination

People living with disability, mental health or who simply need extra help due to age, illness or injury. 

What does a Support Coordination session cost?

Standard Support Coordination consultation - $100.14 per hour

Specialist Support Coordination consultation - $190.54 per hour

Other charges may apply including travel time.

You may be able to reduce these costs through specific funding, such as NDIS. Find out more about your Funding Options.

Enquire below or phone 03 8793 4267 to speak to one of the Disability Intake team.

eg. 04xxxxxxxx or 03xxxxxxxx

Confused about NDIS?

If you are unsure what the NDIS is or how you may be impacted, we may have the answers you need!  

Visit our FAQ on the NDIS

Need an interpreter?

If you require an interpreter, we can arrange for one to be provided.


I understand that every child is individual with different strengths and different ways of learning, By recognising and understanding each child and what it is that they love and how best they learn, I can provide them with the best experiences that help them to reach their full potential in all developmental areas. I love doing it.

Sandra, Windermere Early Childhood Educator - Melbourne

(Through Kids on Track) I learnt more about how drugs and alcohol affect our bodies. I don't want to end up the same way as Dad so I can now care for my body and make better decisions than what he did. 

Grade 6 Student, Program Participant - Cranbourne

Compliments & Complaints

We like receiving feedback about our services because it helps us improve what we do.

Whether you would like to pay us a compliment or make a complaint we encourage you to tell us what's on your mind.

Feedback to Windermere