At times it can be difficult finding and coordinating the support that best suits your needs. Our experienced team will work with you to navigate the NDIS, identify your goals and connect with services that will help you to reach those goals.
Together, with you, your family and your community we assist you to better understand and manage your NDIS plan so you can meet your needs and achieve your goals.
Support coordination can help you to build lifelong networks, skills and connections to help you become - and remain - independent. It is particularly useful during periods of transition in your life - such as starting school, university or work or moving to a new home or area.
Broadly speaking Support Coordinators support you to work with your family and your community to:
At Windermere your dedicated NDIS Support Coordinator will work to:
Your Support Coordinator will work with you to get to know you and understand what is important to you so they can best identify your goals and what you need support with.
Your Support Coordinator will support you to better understand and implement your NDIS plan. This includes:
Your Support Coordinator will work with you to:
Our Support Coordinators will help you to find and use appropriate mainstream supports in your community. These include non-NDIS funded supports such as:
Your Support Coordinator will support you to:
We will support you to build your skills, confidence and knowledge so that you can learn as much about the NDIS as you are able to.
The ultimate goal is for you to gain as much independence as possible when it comes to managing your NDIS supports.
Your Support Coordinator must adhere to the NDIS code of conduct and will report any areas of concern such as:
It is important to know that there are some things a Support Coordinator is unable to do for you. These include:
We also provide specialist support coordination for those with very complex needs and situations where there may be high level risks.
This support uses a specialist framework to help with reducing complexity and breaking down barriers to accessing support.
Due to COVID-19, Support Coordination and Specialist Support Coordination are now being delivered over the phone, via face time, email or video conferencing. The NDIA has advised that effective from 25 March 2020, NDIS participants can flexibly use their Core or Capacity Building budgets for support coordination. You can find out more about this here.
People living with disability, mental health or who simply need extra help due to age, illness or injury.
Standard Support Coordination consultation - $100.14 per hour
Specialist Support Coordination consultation - $190.54 per hour
Other charges may apply including travel time.
You may be able to reduce these costs through specific funding, such as NDIS. Find out more about your Funding Options.
If you are unsure what the NDIS is or how you may be impacted, we may have the answers you need!
If you require an interpreter, we can arrange for one to be provided.
We like receiving feedback about our services because it helps us improve what we do.
Whether you would like to pay us a compliment or make a complaint we encourage you to tell us what's on your mind.