How Windermere improves lives

At Windermere, we improve lives by working closely with individuals and families to find solutions for very complex situations.

Every year we assist over 20,000 people to live the lives they dream of by providing support and guidance in the areas of:

  • Family and parenting
  • Homelessness
  • Disability services
  • Early childhood intervention
  • Early childhood education
  • Support for victims of crime, assault and trauma
  • Community strengthening.

How can I get help from Windermere?

You can find out more about our range of services and how we can support you here.

If you are experiencing a sudden crisis or need after-hours emergency relief you can contact some of the organisations listed here. In an emergency please call 000.

Who we help – read the stories

We all have a story to tell. Below are some of the deeply personal stories of people we have assisted.

These are the stories of the people who have kept pushing on despite the obstacles and difficulties in their way. We are proud to support the families we work with through tough times while sharing their challenges and celebrating their achievements.

**Windermere is committed to protecting the safety and wellbeing of all children and young people** For more information, see our Protecting Children Policy here.


Adele* came to Windermere when she was eight months pregnant together with her three other children and her mother. She was in a state of deep distress. Although she had separated from her partner, Corey*, due to ongoing violence and had taken out an intervention order, he still managed to track the family down, break into their house and threatened to kill them repeatedly.

Find out more


Katie is a mother of two young children who suffers from severe post natal depression, mental health issues and desperate feelings of isolation.

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Richard & Joshua

Richard's 9 year old son Joshua has severe cerebal palsy and his wife passed away unexpectedly leaving Richard to be Joshua's sole carer. Richard ran his own truck driving business and despite help from family and friends, his respite care options became too scarce, Richard was simply unable to work.

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Abigail & Sally

Sally has a severe physical disability and is unable to speak. Unfortunately Sally’s father wasn’t able to cope with her disabilities and turned to drugs.

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Aisha & Leila

Aged just 2 and 7, Aisha* and Leila* came to Windermere showing severe signs of trauma due to living with parents who were dealing with alcohol and drug addiction.

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An Afternoon of Wellness was an inspiring event. To hear from people whose lives have been turned around is wonderful. 

Jane, Event Attendee - Melbourne

Want to share your story with us?