Merry Mission FAQs

Non-perishable food items, personal care items, brand new gifts, toys and clothes – the list is endless. Sensory toys, games, books and vouchers are often quite popular.

But want to know what would really make a difference?

Check out our Helping Hampers and Gifts page to find out more about how you can make a difference.

We really would love to take everything on offer, but unfortunately due to health and safety reasons we are unable to accept perishable food items (meat, cheese, yoghurt etc), and items that have passed their expiry date.

We are also unable to accept any second hand/used toys and products, or any items that are dangerous, perishable, or inappropriate (alcohol, cigarettes, weapons etc).


We like to make sure that everyone receives gifts appropriate to their age and situation.  Our case workers (who deliver the gifts) know best what would suit their families.  They personally hand pick suitable gifts for their families, but importantly it also gives the parents a sense of control in being able to provide for their children.

We do welcome donations of gift wrapping and sticky tape if you would like to include some with your items, that way the parents can wrap the gifts themselves.

You still have the opportunity to give and make a massive difference in the lives of many local children and families. Become a Merry Maker with a tax deductible donation or donate a gift or hamper online.

Sometimes life deals us a bad hand, and circumstances mean families are simply unable to afford food and necessities, let alone gifts. Many have experienced extreme disadvantage, trauma and vulnerability, and are connected with Windermere through one of our life-changing services.

We work at the core of the local community to assist those experiencing adversity. Merry Mission provides an opportunity to bring some Christmas joy to children and families who are doing it tough and would otherwise miss out.

Given the impact of Covid-19, the need this year is greater than ever.

Merry Mission has been running for over 10 years, and has provided more than 9,600 gifts and around 4,060 hampers to thousands of families across our community.

Lots and lots!

Windermere is an independent community service organisation, working across south eastern Melbourne and Gippsland, to help those who need it most. With a history spanning 160 years, we work to build a stronger, connected and supported community. 

Our support comes in many forms; we work together to find the best solutions for the varied and complex issues faced by children, families and individuals in our community. 

With a focus on intervention and prevention, we aim to get in early to make a difference in the areas of:

  1. Family Wellbeing to create positive behavioural changes, respond to violence and/or neglect to enable people of all abilities to actively participate in their community
  2. Development & Early Childhood Education including support to individuals and children with disability & developmental delays and a range of childcare services
  3. Assistance and support for victims of trauma, assault and/or violent crime
  4. Community Strengthening designed to respond quickly to relevant and emerging needs.

Our services are primarily funded through two channels - government and by our generous community of donors, to whom we are grateful.

We believe that everyone is someone in our community – this is reflected in our approach with those we work with every day.

There are so many ways you can support Windermere, here are just a few ideas:

  • Make a tax-deductible donation 
  • Join us at one of our events throughout the year 
  • Hold your own fundraising event for Windermere
  • Subscribe to our newsletter and get all the latest news and information 

For more information or to chat further contact one of the team or 1300 946 337

Yes, you definitely can! Due to Covid-19, the need for donations is greater than ever. This year, we have added the option to donate a gift or hamper online thanks to the support of our partners, The Toy Workshop and Marco’s IGA.

Alternatively, if you still wish you donate in the traditional method, we are facilitating some very limited contactless deliveries.